Refund policy

Return and Refund Policy

All products sold through our online shop are made to order. For this reason, we do not accept returns or exchanges for change of mind, incorrect size selection or colour preference, except where required by applicable law.

If your order arrives damaged, defective or incorrect, you must contact Mintaka Creations at info@mintakacreations.com within 48 hours of delivery so that we can submit a claim to our production partner within their required timeframe.

Please include your order number and clear photographs of the product, the exterior and interior packaging, and the shipping label. Claims submitted after this period may not be eligible for a replacement or refund.

Once the issue has been verified, we will arrange a replacement at no additional cost or, when a replacement is not possible, issue a refund.

Please do not return the product or contact the production partner directly. Keep the product and all packaging until your claim has been resolved.

Orders enter production shortly after purchase. Cancellation or modification requests must be submitted immediately and cannot be guaranteed once production has begun.

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may require payment of new production and shipping costs.

This policy applies only to products purchased through the Mintaka Creations online shop. Original paintings purchased directly from the artist are subject to separate terms communicated before purchase.

Nothing in this policy limits any rights available under applicable consumer protection laws.